Terms & conditions

By booking or using services provided by FarOut Detailz (ABN 46 747 589 785), you agree to the following Terms and Conditions.

1. Services

FarOut Detailz provides professional automotive detailing services including but not limited to:

• Exterior detailing
• Interior detailing
• Paint decontamination
• Paint correction and machine polishing
• Ceramic coatings and paint protection
• Spray sealants
• Motorcycle detailing
• Engine bay cleaning
• Specialised cleaning services

Some services may be temporarily unavailable if required equipment or chemicals are not available at the time of booking.

Services may be offered as:

• Quoted services following inspection
• Fixed price services for selected items requiring minimal inspection

2. Bookings and Deposits

A 20% deposit is required to secure bookings for all ceramic coating packages and any service quoted at $899 and above. Services quoted under $899 do not require a deposit.

Deposit Refund Policy

• Deposits are fully refundable if cancellation is made 24 hours or more before the booking.
• Cancellations made within 24 hours of the booking will result in loss of deposit.

Deposits for rescheduled bookings will be transferred to the new appointment date.

3. Payment Terms

Payment is required upon completion of services unless otherwise agreed.

Accepted payment methods:

• Online invoice payment
• Bank transfer
• Eftpos
• Cash (change is not guaranteed. Any required change may be returned via bank transfer or alternative electronic payment)

Split payment options such as Afterpay may be offered once business registration and availability are established.

4. Vehicle Inspection and Condition

A pre-service inspection will be conducted before work begins. This may include written notes, photos and video documentation of:

• Existing paint defects
• Scratches, chips or dents
• Interior damage
• Trim condition
• Mechanical or electrical concerns

FarOut Detailz reserves the right to refuse service if a vehicle is deemed unsafe or unsuitable for requested treatments. Examples include:

• Excessively thin or failing paint
• Structural damage
• Hazardous contamination

5. Customer Responsibilities

Customers must:

• Remove personal belongings from the vehicle prior to service
• Provide safe and clear working access to the vehicle
• Provide access to water and power supply for mobile services
• Provide safe parking space for service completion

Any belongings found inside the vehicle will be placed aside safely but FarOut Detailz is not responsible for lost or damaged personal items.

6. Additional Charges

Additional fees may apply for vehicles requiring excessive cleaning due to:

• Pet hair
• Sand or heavy dirt accumulation
• Mud contamination
• Biohazards including vomit, mould or bodily fluids
• Excessive staining

Customers will be notified before additional charges are applied where possible.

7. Weather and Mobile Service Conditions

Mobile detailing services are subject to weather conditions.

If weather prevents safe or effective service:

• Bookings may be rescheduled
• Deposits will be transferred to the new appointment date
• Customers may choose to continue service at their own risk
• Services may be cancelled if severe weather persists

8. Liability Limitations

FarOut Detailz is not responsible for:

• Pre-existing vehicle damage
• Loose or deteriorated trims
• Electrical or mechanical faults
• Failure or damage to poorly installed aftermarket parts
• Paint or clear coat failure due to age or prior damage
• Failure of weakened surfaces during paint correction or cleaning processes

All services are performed with professional care using industry accepted techniques.

9. Ceramic Coatings and Paint Protection

Professional ceramic coating applications may carry a 2 to 8 year durability expectation, depending on package selected and maintenance.

Spray sealants and temporary coatings do not include warranty.

Coating performance depends on:

• Vehicle maintenance
• Storage conditions
• Environmental exposure
• Correct aftercare

Failure to maintain coating properly may reduce longevity.

10. Service Timeframes

All service timeframes are estimates only and may vary depending on vehicle condition and service complexity.

11. Customer Safety and Behaviour

Customers may observe services but are encouraged to allow safe working space.

Customers must not remain near the vehicle during use of:

• Acid based treatments
• Alkaline chemicals
• Machinery or polishing equipment

FarOut Detailz is not liable for injuries if customers voluntarily remain within work areas.

Aggressive, unsafe or inappropriate behaviour will result in immediate service refusal with no refunds.

12. Satisfaction and Complaints

If a customer is unsatisfied with service:

• Concerns must be raised within 24 hours of service completion
• FarOut Detailz must be given reasonable opportunity to rectify the issue before any refund is considered

13. Media and Marketing

FarOut Detailz reserves the right to take photos and videos of vehicles before, during and after service for marketing purposes.

• Number plates and identifying information will be concealed where possible
• POV and behind-the-scenes content may be recorded during services

By booking, customers consent to media use unless written request is made prior to service. See our Privacy Policy.

14. Equipment and Service Interruptions

FarOut Detailz maintains professional equipment. However, in the event of equipment failure or unforeseen issues, services may be delayed or rescheduled without penalty.

15. Acceptance of Terms

By booking or allowing services to commence, customers acknowledge they have read and accepted these Terms and Conditions.

Contact

• Phone: 0434 889 598
• Email: detail@faroutdetailz.com.au
• FarOut Detailz, ABN 46 747 589 785, Melbourne, Victoria