Legal

Privacy Policy

Last updated: 15 September 2026

1. Who we are

This policy applies to FarOut Detailz (ABN 46 747 589 785), a mobile automotive detailing business operating in Melbourne, Victoria. In this policy, "we", "us" and "our" mean FarOut Detailz. "You" means anyone who uses this website or books a service with us.

This policy covers personal information collected through faroutdetailz.com.au and in the course of providing detailing services.

Businesses with an annual turnover of $3 million or less are generally exempt from the Privacy Act 1988 (Cth) unless an exception applies. We have chosen to handle personal information in line with the Australian Privacy Principles regardless of whether that exemption currently applies to us.

2. What we collect

We only collect information we actually need. Specifically:

Information you give us

Where	What
Contact form	Your name, email address, phone number (optional) and the content of your message.
Booking form	Your name, phone number, email address, suburb, the service and vehicle details you select, your preferred date, any notes you add, how you heard about us, and a referral code or name if you have one.
Phone, email, SMS or social media	Whatever you choose to tell us when you contact us directly.
During a service	The address where a mobile service takes place, vehicle details, and the pre-service inspection record described in section 8.

Information collected automatically

What	Detail
Server logs	Our host records standard technical information including your IP address, browser type, the pages requested and the time of the request. This is generated by the hosting platform and used for security and reliability.
Consent preference	If you make a choice in our cookie banner, that choice is stored in your own browser so we do not ask again. See our Cookie Policy.
Campaign tags	If you arrive via a link containing campaign tags (utm_source and similar), those tags are held in your browser for the current session and attached to any enquiry you send, so we know which campaign it came from. They are not written into the address bar or shared with anyone else.

We do not collect payment card details through this website. Payment is handled on completion of service by the methods listed in our Terms & Conditions.

We do not knowingly collect personal information from children. This website is intended for people old enough to arrange a vehicle service.

We do not collect sensitive information as defined by the Privacy Act, such as health, racial or political information.

3. Why we collect it

To respond to your enquiry.
To prepare a quote, confirm a booking and arrange access to your vehicle.
To carry out the service you have booked, including the pre-service inspection.
To take payment and issue invoices or receipts.
To administer the referral programme, where you take part in it.
To keep records we are required to keep, including for tax purposes.
To understand which marketing brings us enquiries.

If you do not provide the information marked as required on our forms, we may not be able to reply to you or complete a booking.

4. Cookies and analytics

This website uses browser storage that is strictly necessary for it to work, and no analytics or advertising trackers run unless you consent to them through our cookie banner. Full detail, including how to change your mind, is in our Cookie Policy.

We honour Global Privacy Control and Do Not Track browser signals. If your browser sends one of those signals, we treat that as a decision to decline analytics and we do not show you the banner.

We do not sell your personal information, and we do not trade in personal information.

We share it only where necessary, with:

Netlify, which hosts this website and receives form submissions. Netlify operates servers outside Australia, including in the United States, which means your enquiry may be stored overseas.
Our email provider, to receive and reply to your enquiry.
Our accounting and invoicing provider, where a transaction record is required.
Government agencies, insurers or legal advisers, where we are required or permitted by law, or where necessary to establish or defend a legal claim.

6. Storage and security

This website is served over an encrypted HTTPS connection. Form submissions are transmitted over that encrypted connection.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification or disclosure, including limiting access to accounts that hold customer information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Where information is held by our hosting or email providers, it is subject to their security arrangements as well as ours.

7. How long we keep it

Enquiries that do not become bookings: up to 12 months, then deleted.
Booking and service records, including inspection photographs: up to 7 years, which aligns with Australian record keeping requirements for business transactions.
Financial records: 5 years from the date of the transaction, as required by the Australian Taxation Office, and often kept for 7 years in practice.
Consent preference and campaign tags in your browser: see the Cookie Policy.

When information is no longer needed and we are not required to keep it, we delete or de-identify it.

8. Photographs and video

We photograph and record video of vehicles before, during and after a service. This serves two purposes: documenting the condition of your vehicle before we start, and marketing.

Number plates and other identifying information are concealed where possible before anything is published.
We do not publish your name, address or contact details alongside images of your vehicle without asking you first.
By booking, you consent to marketing use of this media unless you tell us in writing before the service that you would prefer we did not. You can make that request by email at any time before work begins.
If an image of your vehicle has already been published and you want it removed, contact us and we will remove it from channels we control.

Inspection records are kept whether or not you opt out of marketing use, because they protect both of us if a question about vehicle condition arises later.

9. Marketing messages

If we send you commercial electronic messages, we will do so in line with the Spam Act 2003 (Cth). That means we will only send them where you have consented or where you are an existing customer and the message relates to services like those you have purchased, we will identify ourselves, and every message will contain a working unsubscribe option. Unsubscribing does not affect messages about a booking you have already made.

10. Accessing and correcting your information

You can ask us to:

Tell you what personal information we hold about you.
Give you a copy of it.
Correct it if it is wrong, out of date or incomplete.
Delete it, where we are not required to keep it.
Stop sending you marketing messages.

Contact us using the details in section 13. We will respond within a reasonable period, usually within 30 days. We do not charge for making a request. If we refuse a request, we will tell you why in writing.

We may need to verify your identity before acting on a request, so that we do not disclose your information to someone else.

11. Complaints

If you think we have mishandled your personal information, contact us first using the details in section 13 and we will investigate and respond to you in writing.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or by phone on 1300 363 992.

12. Changes to this policy

We may update this policy as our business or the law changes. The date at the top of this page shows when it was last updated. Material changes will be reflected here, and continuing to use the site after a change means you accept the updated policy.

13. Contact us

For any privacy question or request:

Email: detail@faroutdetailz.com.au
Phone: 0434 889 598
FarOut Detailz, ABN 46 747 589 785, Melbourne, Victoria